Training Services

Training is a key part of the services provided by Lusant Dell. With over 100 years of combined industry experience, our faculty comprise subject matter experts. Who are able to support tutorials with practical examples which foster in-depth understanding.

Training Materials used are detailed and insightful with case studies, audio visual aids and other elements to enhance understanding such as, role playing. This significantly enhances the participants understanding which translates to success for the individual and organisation.

The Training Scope currently cover the following areas :

? OIL & GAS MODULES

• Natural Gas Field Development and Life Cycle Costing Program
• Gas Conditioning and Processing Program
• The Global Natural Gas Industry Value Chain Program
• Supply Chain Management Logistics Program
• The Gas Value Chain Program
• Cost Comparative Analysis -Conventional and Non-Conventional Energy Source

? BRANDS AND COMMUNICATION MODULES

• Personal Effectiveness & Accountability for Business Success.
• Communication Techniques that get Results.
• Personal Branding for Business Success.
• Effective Communication Skills.
• Personal Branding For Effectiveness

? SALES & MARKETING MODULES

• Reinventing Financial Services.
• Selling Skills.
• Understanding the Buyers Perspective.
• Selling Smarter.
• Selling Excellence through Practices.
• Sales and Relationship Management.
• Selling Banking Products.

? INDUCTION MODULE

• Elements of Banking.
• Overview of the Financial Markets.
• Customer Service.
• Credit Analysis.
• Business Writing & Present.ation Skills
. • Basic Banking Operations .
• Understanding Financial Accounting. • Understanding
Financial Statements.
• Regulatory issues and Compliance in Banking.
• Achieving Effectiveness and Accountability.
• Business
Ethics & Etiquette.

? FINANCIAL SERVICES MODULES

• Financing Sub national Infrastructure Development Through the Capital Markets
• Providing excellent banking services
• ALM for treasury and non-treasury staff
• Financial markets empowerment program
• Pitching new business(selling financial services)

? CALL CENTRE MANAGEMENT MODULES

• Telesales/marketing and outbound skills training
• Telephone etiquette and inbound skills training
• Voice and communications skills
• Call centre agents training
• Call centre team leads’ training
• Call centre supervisors’ training
• Quality assurance staff training
• Call centre coaching skills
• Train-the-trainer

? CUSTOMER SERVICE & RELATIONSHIP MANAGEMENT MODULES

• Building Customer Loyalty through Excellent Services
• Relationship management & customer retention
• Customer Service and Relationship Management.
• Networking & Relationship Management.
• Excellence Customer Service.